Frequently Asked Questions

About room

  • qCan I use the Internet in my room?

    • aWireless LAN is equipped in the whole building. You can use it free of charge.
  • qCan I charge USB?

    • aWe have a USB socket.
  • qDo you smoke cigarettes in your room?

    • aThe whole building is a non-smoking property.
  • qWhat time is check-in / check-out time?

    • aCheck in is at 15:00 and check out is at 10:00.
  • qIs it possible to check out late?

    • aThis service is available at additional charge. You need to pay 30% of room charge up to 3 hours, 50% of room charge up to 6 hours, over 100% of room charge for over 6 hours.
  • qCan I early check-in?

    • aIf you want to be sure to check in before 15:00, we will secure the room from the previous day, so you need to pay the first night's fee.
  • qIs there a child fee?

    • aCustomers over 7 years old need to pay the same amount as adults. Children under 6 years old, not with an adult in bed, using the bed separately, they need to pay the same amount as an adult.
  • qIs it possible to use it in a wheelchair?

    • aThere is no preparation of the universal room. However, we are setting the furniture etc. low on the whole.
  • qIs there a refrigerator in the room?

    • aAll rooms have a refrigerator. We provide only mineral water.
  • qIs there a room to stay with pets?

    • aPets are not allowed with guests.
  • qCan I use a credit card?

    • aVISA, Master, JCB, AMEX, Diners Club, UnionPay are available.

About access

  • qIs there a parking lot?

    • aYes, parking is avalable for free and no reservation is required.
  • qIs there access from the nearest station?

    • aThe nearest station is JR Toya (Muroran Main Line). There is a free shuttle bus service to the hotel (free of charge).

About service

  • qCan I leave my luggage before check-in or after check-out?

    • aWe will keep your luggage on your arrival date and departure date. As for the luggage we keep after your departure, you can use this service if you have the next hotel reservation.
  • qI'd like to send my package in advance by courier, how can I do it?

    • aPlease fill out the expected arrival date and name in the remarks column of the voucher and send it to the hotel.
  • qCan I ship my luggage from the hotel?

    • aYes, you can ship by courier.
  • qIs there a laundry service?

    • aWe are sorry but we do not provide this service.
  • qIs there a coin - operated laundry in the hotel?

    • aWe are sorry but we do not provide this service.
  • qIs there a shop in the hotel?

    • aWe are sorry but we do not provide this service.

About the hotel surroundings

  • qIs there a convenience store nearby?

    • aIt is located 5 minutes by car.
  • qIs there a place where foreign currency exchange is possible nearby?

    • aThere is no place where foreign currency exchanges are possible.
  • qIs there a hospital nearby?

    • aYes, there is. Please consult the front desk.
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